Return & Refund Policy

At Karature, every piece is made to be treasured. If something isn't right, we want to make it right. Please read the details below so you know exactly what to expect.

30-Day Returns

You have 30 days from the date you receive your order to request a return. To be eligible, your item must be:

• In the same as-new condition in which it was received, unworn, unused, and free of scratches, sizing changes, engraving, or any alteration
• Accompanied by all original packaging, pouches, and boxes
  
• Accompanied by all original documentation, including the diamond grading certificate where applicable
• Supported by your receipt or proof of purchase

Items that show signs of wear, have been resized, engraved, or altered by a third party, are not eligible and will be returned to you.

How to Start a Return

Log in and visit your Orders page, then select the item and follow the prompts to begin your return. Once your request is approved, we'll email you a prepaid, insured shipping label along with instructions on how and where to send your package.

Please don't send anything back before your return has been approved and you've received your label.

Return Shipping

Return shipping is on us. We provide a prepaid, fully insured, tracked label with signature confirmation for all returns within Canada.

Because you're returning valuable items, please:

• Use only the prepaid insured label we provide
• Retain your drop-off receipt as proof of shipment
• Reseal the package securely in its original packaging

Your item remains your responsibility until it has been received and inspected by our team. Items shipped back using any method other than our insured label, or lost or damaged in transit as a result, may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order the moment it arrives. If your item is damaged, defective, or you've received the wrong piece, contact us through the support form on our website within 48 hours of delivery, including your order number and clear photos of the item and its packaging. We'll evaluate the issue promptly and make it right, at no cost to you.

Non-Returnable Items

The following cannot be returned or refunded:

• Final sale and discounted items
• Gift cards
• Custom, engraved, personalized, or made-to-order pieces
• Items returned without their original security tag, packaging, or grading certificate
• Items showing signs of wear, resizing, or third-party alteration

If you're unsure whether your item qualifies, reach out through the support form on our website before starting a return and we'll be glad to help.

Sale Items

All sale and discounted items are final sale and cannot be returned, exchanged, or refunded. Please choose carefully when purchasing sale pieces.

Exchanges

The fastest way to get the piece you want is to return your original item and, once the return is approved, place a new order separately. This ensures your preferred piece is reserved for you without delay.

Gifts

If your item was marked as a gift at checkout and shipped directly to you, you're welcome to return an eligible item for store credit in the form of a gift card. If the order was not marked as a gift, any refund will be issued to the original purchaser.

Warranty & Care

We stand behind our craftsmanship. Every Karature piece is covered by a one-year warranty against manufacturing defects, including loose or lost stones caused by faulty settings, prong failure, and clasp defects.

Covered issues are resolved by repair or replacement at our discretion, not by refund. To make a warranty claim, submit a request through the support form on our website, including your order number and photos of the issue.

This warranty does not cover:

• Normal wear and tear, scratches, or damage from accidents or misuse
• Loss or theft
• Damage caused by repairs, resizing, or alterations performed by anyone other than Karature

A note on silver

Sterling silver naturally tarnishes over time when exposed to air, moisture, and skin. This is normal and is not a defect. It is easily restored with gentle polishing. To keep your pieces looking their best, store them in the pouch provided, keep them away from perfume, lotion, and water, and polish them periodically with a soft cloth.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. We do not charge restocking fees.

Please note that your bank or credit card provider may need additional time to process and post the refund. If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us through the support form on our website.

Buy Now, Pay Later orders (Afterpay, Shop Pay Installments, PayPal Pay Later)

If you paid using Afterpay, Shop Pay Installments, or PayPal Pay Later, your refund is processed back through that provider rather than directly to your card. Please continue any scheduled payments until the refund is reflected in your provider account, and reach out to the provider directly with any questions about your payment schedule.

Questions?

We're here to help. Reach out through the support form on our website and we'll get back to you as soon as we can.