Shipping Policy

We want your Karature pieces to reach you safely and on time. Here is everything you need to know about how we ship.

Where We Ship

We currently ship within Canada only.

Order Processing

Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding holidays). Orders placed on a weekend or holiday are processed on the next business day. As soon as your order ships, we will email you a tracking number so you can follow its journey.

Shipping Rates and Delivery

Every order is sent by a tracked and fully insured courier. The available shipping services and their rates are calculated and shown at checkout based on your delivery address, so you will see the exact cost before you pay. Delivery times depend on your location and the service you select, and an estimated delivery window is displayed for each option at checkout.

Signature on Delivery

Because every order contains valuable items, all shipments require a signature on delivery. If no one is available to receive the package, the courier will leave a notice with instructions to arrange redelivery or to collect it from a nearby depot. This keeps your order protected and ensures it reaches you.

Backordered Items

From time to time, a piece may be available to purchase while it is temporarily out of stock. These items are clearly marked as backordered on the product page, along with an estimated ship date, so you always know what to expect before you order. You are welcome to purchase a backordered item, and it will ship as soon as it returns to stock. Payment is collected when you place your order, and we will keep you updated on its status along the way.

If your order includes both in-stock and backordered items, we will hold the order and ship everything together once all items are ready. If you would prefer to receive your in-stock items right away, simply reach out through the support form on our website and we will arrange a separate shipment where possible.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number, which you can use to follow your delivery at any time. If you have not received tracking information within 3 business days of placing your order, please contact us through the support form on our website.

Lost, Stolen, or Delayed Packages

If your tracking shows the package as delivered but you have not received it, or if your shipment is significantly delayed, please contact us through the support form on our website promptly, and within 7 days of the delivery date shown in tracking, so we can open an investigation with the courier and make it right.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. We are not able to redirect a package once it has shipped, and orders returned to us because of an incorrect or incomplete address may be subject to reshipping costs. If you notice an error immediately after ordering, contact us through the support form on our website as quickly as possible and we will do our best to correct it before dispatch.

Taxes

Applicable Canadian sales taxes (GST/HST) are calculated and shown at checkout.

Questions?

We are here to help. Reach out through the support form on our website and we will be glad to assist.